![]() ![]() SEE ALSO: Strikers say Instacart's homemade hand sanitizer efforts are 'abhorrent' Raise the default tip to 10 percent, up from the current 5 percent. Reform the rating system, which "unfairly shoppers for issues outside their control." A single two item order pays $7, and a triple 50 item order pays $7." " every order now pays $7 regardless of the size. "If we shopped a single order," they write, "the base pay would be $7, but if we shopped three orders at once, the base pay would be $7 for the lot." Specifically, shoppers want Instacart to: It lays out five demands, and asks for customers' support. What's more, the letter says the company has structured tips in an exploitative way. "We take shopper feedback very seriously and remain committed to listening to and using that feedback to improve their experience."ĭespite Instacart's claims to the contrary, Monday's letter follows years of shopper complaints that Instacart has not, in fact, taken their safety seriously. "During the COVID-19 pandemic, we've invested in countless new measures to support the health and safety of the shopper community," read the statement in part. When reached for comment, Instacart was quick to highlight what it says is the "highest shopper sentiment in company history," and to insist that it's taken the pandemic seriously. "The last 18 months have been especially dangerous for Instacart shoppers." "Working for Instacart is not safe, and workers must be protected on the job," reads the letter. Customers use the service to place a grocery store order, and then shoppers (as their name would suggest) shop for and deliver the items.īeyond low pay, the letter highlights what it says are unsafe working conditions brought about by the pandemic. According to CNBC (Opens in a new tab), Instacart is looking to go public.įor the unaware, Instacart bills itself as a digital platform connecting shoppers and customers. "Over the last 5 years, Instacart has been relentlessly gutting shoppers' wages, exploiting its improperly classified workforce, and outright stealing shoppers' wages and tips on its path to its highly anticipated public offering," reads the letter in part. At issue, according to the non-profit Gig Workers Collective (Opens in a new tab), are longstanding pay and safety concerns. A group of contractors for the grocery-delivery app Instacart published an open letter (Opens in a new tab) Monday asking for customers to immediately delete the app. ![]()
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